SOB Support  
 



Most questions we receive are common issues relating to different Windows' versions, or COM port connections, or typical installation problems etc. 

  • The Quick-FAQ. Short list of typical start-up questions
     
  • The complete FAQ (Frequently Asked Questions). These are taken directly from our support emails and represent questions that are extremely common.
     
  • The SOB User Manual. This is a very detailed PDF document (10Mb download). It is formatted for A4 size, double-sided colour printing, or can be viewed with Adobe Reader. It includes comprehensive chapters on all SOB's features and functions, plus connecting navigation instruments and networking SOB.
     
  • Check our SOB User Forum to see if your particular problem has been encountered by other users and has already been resolved. You should also post general support questions to the forum so others can benefit from your result.
     
  
       
   

Priority Email Support Form

  
 

 

Free priority email support is available to all licensed SOB Users. Trial users receive free support for the 30 days of the trial period:

In nearly all cases, to offer the most complete support, we require the diagnostic information contained in the text box of the About SOB form. Press the green-question-mark button on the SOB toolbar and use the Email DigiBOAT Support link contained on this form to pre-fill a support email.
... alternately ...
If your SOB computer does not have Internet connection, then use this email form and correctly enter either your License Password, or PC_CODE/UnlockCode combination to establish your eligibility for Priority Support:

  Create  email

Name 

 

Password 

 

  

If you have paid for a SOB User License, use the PASSWORD issued to you after your payment was completed, otherwise leave this box empty and enter your PC_CODE/UnlockCodes next.

PC_CODE
and
UnlockCode

 
  
  
From within the SOB program, get your unique PC_CODE and UnlockCode from the "About SOB" box  (press the button, pictured right, on the main SOB toolbar)

 

Country 

 

Email  address 

 
Please re-check your address, if it is wrong, you will not receive a reply

Subject  

   

  		 
   

 
   

Quick FAQ

  
 

 
  • What is "Priority Support"?
    Is available to all licensed SOB Users and trial users during the period of their 30 day trial. Priority Support requests will be responded to within 24 hours of receipt of your Support Email - and in many cases within minutes. Other support requests will be answered on a queued basis, and if the answer is readily available in the FAQ, on the Forum or in the User Manual, your email may not be responded to.
     
  • What is SOB
    SOB is a Windows Navigation, Charting and Piloting program. Just load on your laptop, connect a GPS (plus other optional nav instruments) and you have all the power and features (plus much more) of a ChartPlotter.
     
  • What else do I need for navigating?
    At a minimum a GPS. For extensive use and pilotage, you will need to purchase C-Map charts for your voyaging area.
     
  • Where can I demo it?
    Simply download from our website and install for a 30 day full-featured free trial. At the end of the trial period, SOB will continue to function as a scaled-down LITE version unless a User License is purchased. Version comparison table  
     
  • Where do I buy (license) SOB?
    Purchase from any of our Resellers, or direct from our WebShop.
     
  • How do I buy C-Map charts?
    Contact your local Jeppesen Marine (C-Map) office and request they send you the NT/PC Chart Selector CD. Use this CD to select and purchase the chart(s) of your choice.
     
  • Where do I ?

 

  
   

 

 

 

 

 

 

 

 

  

 

 

Copyright (c) 2009 DigiBOAT Pty Limited
ABN: 16 101 842 746
PO Box 400  Rose Bay  NSW  2029  AUSTRALIA